GTC

Imprint: Provider (Seller, Business) data

Company Name: Dolly Dekor

Registered office: 4800, Vásárosnamény, Széchenyi István utca 18.

Mailing address, complaint handling: 4800, Vásárosnamény, Széchenyi István utca 18.

Phone number: 06209405198

Registering authority:

Registration number: 62305235

Tax number: 92051977-1-35

Representative: Demeter Istvánné

Web hosting provider's data

Name: With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, a consumer also means, in addition to the above, a civil organisation, church legal entity, condominium, housing cooperative acting for purposes outside its independent occupation and economic activity, as defined by a separate law, which buys, orders, receives, uses, or takes advantage of goods or is the recipient of commercial communication or offers related to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: (EU) 2018/302 Regulation], a business that is considered a buyer under Regulation (EU) 2018/302 also qualifies as a consumer in addition to the above.

Consumer contract: a contract where one of the parties is considered a consumer.

Functionality: the ability of goods containing digital elements, digital content or digital services to fulfil their intended functions.

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who or which presents itself as a manufacturer by affixing its name, trademark or other distinguishing mark to the Goods.

Interoperability: the ability of goods containing digital elements, digital content or digital services to interact with hardware and software different from those generally used with goods, digital content or digital services of the same type.

Compatibility: the ability of goods containing digital elements, digital content or digital services to function with hardware or software with which goods, digital content or digital services of the same type are generally used, without the need for conversion.

Website: the present website, which serves for concluding the contract.

Contract: a sales contract concluded between the Seller and the Buyer using the Website and electronic mail.

Durable medium: any instrument which enables the consumer or the undertaking to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

Means of distance communication: any means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephone, fax and internet access devices.

Distance contract: any consumer contract concluded within the framework of an organised distance sales system for the provision of goods or services under the contract, without the simultaneous physical presence of the parties, using exclusively means of distance communication for the conclusion of the contract.

Business: a person acting within the scope of their trade, independent profession or business activity.

Buyer/You: the person concluding a contract by submitting a purchase offer through the Website.

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), according to the Civil Code,

1. a warranty undertaken for the performance of the contract, which the business voluntarily undertakes beyond or in the absence of its legal obligation for the proper performance of the contract, and
2. mandatory warranty based on law.

Purchase price: the consideration payable for the Goods and for the provision of digital content.

Applicable laws

The Contract shall be governed by Hungarian law, and in particular by the following legal regulations:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain issues of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods
• Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses    
• NGM Decree 19/2014. (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the right to informational self-determination and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods and for the provision of digital content and digital services

Scope and acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legal regulations – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations pertaining to you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.

You are obliged to familiarise yourself with the provisions of these GTC before finalising your order.

Language of the contract, form of the contract

The language of the contracts falling under the scope of these GTC is Hungarian.

Contracts falling under the scope of these GTC are not considered written contracts and are not filed by the Seller.

Prices

Prices are in Hungarian Forints. The Seller is exempt from VAT for sales purposes, so the prices do not contain VAT. The prices are indicative. The possibility that the Seller may modify prices for business policy reasons cannot be excluded. Price modifications do not extend to contracts already concluded. If the Seller has displayed an incorrect price, in the case of already concluded contracts, the procedure will be as per the "Procedure for incorrect price" section of the GTC.

Procedure for incorrect price

Prices considered clearly incorrect:

• 0 HUF price,
• a discounted price where the discount is incorrectly displayed (e.g., an Item priced at 1000 HUF offered for 500 HUF with a 20% discount displayed).

In case of an incorrect price display, the Seller offers the possibility to purchase the Item at its real price, based on which the Buyer can decide whether to order the Item at its real price or cancel the order without any detrimental legal consequences.

Complaint handling and legal enforcement options

The consumer may submit warranty claims related to the Goods or complaints related to the Seller's conduct, activity, or omission using the following contact details and methods:

• In writing via the following website: http://macskamamor.hu
• In writing via the following email address:
• In writing by post:

Verbally in person at the following phone number: +36704262215

The consumer can communicate their complaint to the business verbally or in writing, concerning the conduct, activity, or omission of the business, or the person acting on behalf of or for the benefit of the business, directly related to the distribution or sale of goods to consumers.

The business is obliged to immediately investigate and, if necessary, remedy verbal complaints. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must immediately draw up a record of the complaint and its position on it, and hand over a copy of it to the consumer on the spot in the case of a verbally communicated complaint in person. In the case of a verbally communicated complaint by phone or other electronic communication service, it must be sent to the consumer within 30 days at the latest - in accordance with the provisions on responding to written complaints - simultaneously with the substantive response. Otherwise, it must proceed as follows for written complaints.

The business must respond to a written complaint - unless a directly applicable legal act of the European Union provides otherwise - in writing and in a verifiable manner within thirty days of its receipt and arrange for its communication. In case of rejection of the complaint, the business must inform the consumer in writing about which authority or conciliation body the consumer can initiate proceedings with – depending on the nature of the complaint. The information must also include the address, phone number, internet availability, and mailing address of the competent authority or the conciliation body according to the consumer's place of residence or stay. The information must also cover whether the business has made a general declaration of submission concerning the decision of the Conciliation Body.

If any consumer dispute between the Seller and the consumer is not settled during negotiations, the following legal enforcement options are available to the consumer:

Consumer protection procedure

Complaints can be made to consumer protection authorities. If a consumer detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting a consumer protection procedure. First-instance consumer protection authority tasks are performed by the county and metropolitan government offices competent according to the consumer's place of residence; a list of these can be found here: http://www.kormanyhivatalok.hu/

Judicial procedure

The client is entitled to enforce their claim arising from the consumer dispute before a court within the framework of civil proceedings, according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence, or to the Conciliation Body specified by you in your application. A prerequisite for initiating the conciliation body procedure is that the consumer must attempt to settle the dispute directly with the business concerned.

The conciliation body – unless the consumer requests a personal hearing – will hold the hearing online via electronic means providing simultaneous audio and video transmission (hereinafter: online hearing).

The business is obliged to cooperate in the conciliation body procedure; within this framework, we are obliged to send our written response to the conciliation body within the deadline specified by the conciliation body's request. With the exception of the application of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business is obliged to ensure the participation of a person authorised to conclude an agreement at the hearing. At the online hearing, the representative of the business authorised to conclude an agreement must participate online. If the consumer requests a personal hearing, the representative of the business authorised to conclude an agreement must at least participate online in the hearing.

More information about the Conciliation Bodies is available here: https://www.bekeltetes.hu

Contact details of the regionally competent Conciliation Bodies:

Budapest Conciliation Body Headquarters: Budapest Area of competence: Budapest Contact details: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone number: 06-1-488-2131 Email: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya County Conciliation Body Headquarters: Pécs Area of competence: Baranya county, Somogy county, Tolna county Contact details: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 Email: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Body Headquarters: Miskolc Area of competence: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county Contact details: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-090 Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád County Conciliation Body Headquarters: Szeged Area of competence: Békés county, Bács-Kiskun county, Csongrád-Csanád county Contact details: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 Email: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Fejér County Conciliation Body Headquarters: Székesfehérvár Area of competence: Fejér county, Komárom-Esztergom county, Veszprém county Contact details: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number: 06-22-510-310 Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron County Conciliation Body Headquarters: Győr Area of competence: Győr-Moson-Sopron county, Vas county, Zala county Contact details: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 Email: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Body Headquarters: Debrecen Area of competence: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county Contact details: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone: 06-52-500-710 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest County Conciliation Body Headquarters: Budapest Area of jurisdiction: Pest County   Contact details: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation Body procedure for persons not qualifying as consumers

Pursuant to the Consumer Protection Act, a consumer in terms of the Conciliation Body procedure is a civil organization, church legal entity, condominium, housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, avails of goods or is the addressee of commercial communication or offer related to goods.

The Conciliation Body is authorized to verify and examine the existence of consumer status. The rules governing the Conciliation Body apply to the procedure.

 

Online dispute resolution platform

The European Commission has created a website where consumers can register, thus enabling them to settle their online shopping related disputes by filling out an application, avoiding court proceedings. This allows consumers to assert their rights without, for example, distance hindering them.

If you wish to make a complaint about a Product or service purchased online, and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have complained can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform can be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or ineffective, the other points of the contract shall remain valid, and the provisions of the relevant legal regulations shall apply instead of the ineffective or faulty part.

The Seller does not have a code of conduct in accordance with the law prohibiting unfair commercial practices against consumers.

Information on the operation of goods containing digital elements and on the applicable technical protection measures

The availability of the servers providing data on the website is over 99.9% annually. Regular backups are made of the entire data content, so in case of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate strong encryption, and hardware support built into the processor is used for their encoding.

Information on the essential characteristics of the Goods

Information on the essential characteristics of the Goods available for purchase on the website is provided in the descriptions for each Product.

Correction of data entry errors - Responsibility for the veracity of the provided data

During the order process, before finalizing the order, you have the continuous opportunity to modify the data you have entered (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). We draw your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide. We draw your attention to the fact that an incorrectly provided e-mail address or the mailbox being full may result in the failure of delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer finalizes their order and discovers an error in the provided data, they must initiate a modification of their order as soon as possible. The Buyer can indicate the modification of the incorrect order to the Seller by sending an email from the email address provided during the order, or by phone call.

Restriction related to purchase

The webshop only serves private individuals.

Website usage

 

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family, and within it, individual Goods. By clicking on each Product, you will find the Product's photo, article number, description, and price. You must pay the price displayed on the website for a purchase. 

Adding to cart

After selecting the Product, you can place - any number of - Goods in the cart by clicking the "Add to Cart" button without incurring any purchase or payment obligation, as placing in the cart does not constitute an offer.

We recommend that you place the Product in the cart even if you are not sure whether you wish to purchase the given Product, as this will allow you to quickly review the Goods you have selected at that moment and view and compare them on one screen. The content of the Cart can be freely modified until the order is finalized - until the "Finalize Order" button is pressed - any Goods can be removed from the cart, new Goods can be added to the cart, and the desired quantity can be changed.

If you place the selected Product in the Cart, a separate window will pop up with the text "The Product has been added to the cart". If you do not wish to select any more Products, click on the "Proceed to Cart" button! If you wish to view the selected Product again or add a new Product to the cart, click on the "Back to Product" button!

Viewing the Cart

While using the website, you can check the content of the cart at any time by clicking on the "View Cart" icon at the top of the website. Here you have the option to remove selected Goods from the cart or change the quantity of the Goods. After clicking the "Refresh Cart" button, the system will display information corresponding to the data you changed, including the price of the Goods in the cart.
If you do not wish to select and place any further Goods in the cart, you can continue shopping by pressing the "Order" button.

Providing customer data

After pressing the "Order" button, the content of the cart will be displayed, as well as the total purchase price you have to pay if you purchase the Goods you have selected. In the "Shipping service" box, you must indicate whether you wish to pick up the ordered Goods in person (personal pickup) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay upon ordering. 

In the "User data" text box, you can enter your e-mail address, and in the "Billing information" text box, your full name, address, and phone number. In the "Shipping information" text box, the system automatically stores the data provided in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Notes" text box, you can optionally provide additional information.

Reviewing the order

After filling in the above text boxes, you can continue the ordering process by clicking on the "Continue to next step" button, or delete/correct the data entered so far and return to the Cart content by clicking on the "Cancel" button. If you click on the "Continue to next step" button, you will arrive at the "Order review" page. Here you can see a summary of the data you provided earlier, including the contents of the Cart, user, billing and shipping data, and the amount you have to pay (you cannot change this data here, only if you click on the "Back" button).

 

Finalizing the order (offer)

If you are convinced that the content of the cart matches the Goods you wish to order, and your data is correct, you can finalize your order by clicking the "Order" button. The information published on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders falling under the scope of these GTC, you are considered the offeror. 

By pressing the "Order" button, you expressly acknowledge that your offer must be considered made, and your statement – in the event of the Seller's confirmation according to these GTC – entails a payment obligation. The Seller is obliged to promptly confirm receipt of your order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline depending on the nature of the service, but no later than 48 hours from the dispatch of the Buyer's order, the Buyer is released from the offer's binding nature or contractual obligation.

Order processing, conclusion of contract

Order processing takes place in two stages. You have the opportunity to place an order at any time. You will first receive an automatic confirmation for the order, which only records the fact that your order has arrived through the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation email notification contains incorrect data (e.g., name, shipping address, phone number, etc.), you are obliged to immediately notify us of this fact by email – simultaneously providing the correct data. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not reach our system due to technical reasons.

After you send your offer, the Seller will confirm your offer via a second e-mail. The contract is concluded when the confirmation e-mail sent by the Seller becomes accessible to you in your e-mail system (second confirmation, acceptance of the offer).

Payment methods

Cash payment

You have the option to pay the price of the Goods and the delivery fee in cash upon receipt of the Goods.

Credit card payment

In our webshop, you can pay quickly and securely by credit card.

Stripe

 

It is possible to pay with Stripe payment solution in the webshop.

More information about Stripe in English is available here.

 

PayPal

 

PayPal is available to customers in over 200 countries as a simple and secure
payment method.

PayPal offers many advantages that make shopping easier and faster, while your financial information remains secure:

• An email, a password. That's all you need to pay or send money through PayPal. Your bank card can stay in your wallet.
• You do not need to top up your PayPal account to make a payment. It is sufficient to link your bank card to your PayPal account, and you only need to do this once, at the beginning.
• PayPal is a globally recognized payment method, a guarantee of secure transactions, with which you can pay for Goods in 26 different currencies online.
• Join PayPal and pay more easily in the webshop!

 

Pickup methods, pickup fees

MPL courier service

Convenient and simple parcel pickup option. You can pay by bank card or cash.

You can request delivery to your home address or even your workplace. National coverage.

Two delivery attempts for MPL Business package, included in the basic fee.

 

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

You are not charged any fee.

Delivery deadline

The general fulfillment deadline for the order is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not fulfill within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, retention of title

If you have previously ordered Goods but did not take delivery during delivery (not including cases where you exercised your right of withdrawal), or the Goods were returned to the seller with a "not sought" notice, the Seller conditions the fulfillment of the order on the advance payment of the purchase price and shipping costs.

The Seller may withhold the handover of the Goods until it is satisfied that the payment for the Goods has been successfully made using the electronic payment solution (including cases where, for Goods paid by transfer, the Buyer transfers the purchase price in the currency of their Member State, and due to conversion and bank commissions, costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Sales abroad

The Seller does not differentiate between Buyers using the Website within Hungary and those outside the territory of the European Union. Unless otherwise provided in these GTC, the Seller ensures the delivery/pickup of ordered Goods within the territory of Hungary.

The provisions of these GTC shall also apply to purchases made outside Hungary, with the proviso that, for the purposes of this point and in accordance with the relevant regulation, a buyer shall be considered a consumer who is a citizen of a Member State, or has a habitual residence in a Member State, or a business established in a Member State, and purchases goods or uses services within the European Union solely for end-use purposes, or acts with such intent. A natural person who acts for purposes outside his or her trade, business, craft or profession shall be considered a consumer.

The language of communication and purchase is primarily Hungarian, and the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with extra-contractual requirements specified in the national law of the Buyer's Member State regarding the affected Goods, for example, labeling or sector-specific requirements, or to inform the Buyer about these requirements.

Unless otherwise provided by the Seller, Hungarian VAT is applied to all Goods.

The Buyer may exercise their legal enforcement options in accordance with these GTC.

In case of using an electronic payment solution, payment is made in the currency specified by the Seller,

The Seller may withhold the handover of the Goods until it has verified that the payment of the price of the Goods and the delivery fee has been successfully and fully completed using the electronic payment solution (including cases where, for Goods paid by bank transfer, the Buyer transfers the purchase price (delivery fee) in the currency of their Member State, and due to currency conversion, bank commissions, and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

The Seller provides the same delivery options for non-Hungarian Buyers as for Hungarian Buyers for the purpose of handing over the Goods.

If the Buyer may request the delivery of the Goods to the territory of Hungary, or to the territory of any other European Union Member State, according to the GTC, a non-Hungarian buyer may also request this by any of the delivery methods specified in the GTC.

If the Buyer may choose personal pickup of the Goods at the Seller's premises according to the GTC, a non-Hungarian Buyer may also exercise this right.

Otherwise, the Buyer may request to arrange for the delivery of the Goods abroad at their own expense. Hungarian Buyers do not have this right.

The Seller fulfills the order after payment of the delivery fee. If the Buyer does not pay the delivery fee to the Seller or does not arrange for their own delivery by the agreed deadline, the Seller terminates the contract and refunds the pre-paid purchase price to the Buyer.

 

Consumer information

Information on the consumer buyer's right of withdrawal

According to § 8:1 (1) (3) of the Civil Code, a consumer is only a natural person acting outside their profession, independent occupation, or business activity, therefore legal entities cannot exercise the right of withdrawal without justification!

The consumer is entitled to the right of withdrawal without justification according to § 20 of Government Decree 45/2014. (II. 26.). The consumer may exercise their right of withdrawal

a) In the case of a contract for the sale of Goods

aa) of the Goods,

ab) in the case of the sale of multiple Goods, if the delivery of individual Goods takes place at different times, of the last delivered Goods,

within the deadline calculated from the day of receipt by the consumer or a third party designated by them, other than the carrier, which deadline is 14 calendar days.

The provisions of this point do not affect the consumer's right to exercise their right of withdrawal specified in this point also during the period between the day of concluding the contract and the day of receiving the Goods.

If the consumer made an offer to conclude the contract, the consumer is entitled to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer extending to the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer may exercise their right provided for in Section 20 of Government Decree 45/2014 (II. 26.) by means of an unambiguous statement to that effect or by using the model statement downloadable from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends their declaration within the deadline.

In case of written withdrawal or termination, it is sufficient to send the declaration of withdrawal or termination within the deadline.

It is the consumer's responsibility to prove that they have exercised the right of withdrawal in accordance with this provision.

The Seller shall confirm the consumer's declaration of withdrawal electronically after its receipt.

Seller's obligations in case of consumer withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the shipping fee, within fourteen days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred due to the choice of a shipping method other than the least expensive ordinary shipping method.

Method of Seller's refund obligation

In case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the consumer's express consent, the Seller may also use another payment method for the refund, but the consumer shall not incur any additional charges as a result. The Seller shall not be liable for any delay caused by incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer expressly chooses a shipping method other than the least expensive ordinary shipping method, the Seller is not obliged to refund the additional costs arising therefrom. In such a case, our refund obligation extends to the amount of the general shipping fees indicated.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Product or has unequivocally proven that they have returned it; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent cash on delivery or freight collect.

Consumer's obligations in case of withdrawal or termination

Return of the Product

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they shall return the Product without undue delay, but no later than fourteen days from the communication of the withdrawal, or hand it over to the Seller or a person authorized by the Seller to take over the Product. The return shall be deemed to have been made within the deadline if the consumer sends the Product before the expiry of the deadline.

Bearing the direct costs of returning the Product

The consumer shall bear the direct cost of returning the Product. The Product must be returned to the Seller's address. If the consumer terminates a contract concluded off-premises or at a distance for the provision of services after the performance has begun, they shall pay the business a fee proportionate to the service performed up to the date of communication of the termination to the business. The amount to be paid proportionately by the consumer shall be determined based on the total amount of consideration, including tax, stipulated in the contract. If the consumer proves that the total amount determined in this way is excessively high, the proportionate amount shall be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept Products returned cash on delivery or freight collect.

Consumer liability for depreciation

The consumer is liable for any depreciation resulting from use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Product.

If, according to the relevant legislation, the right of withdrawal cannot be exercised or can only be exercised under certain conditions, the Buyer is not entitled to use the product for trial purposes either.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in Section 29. (1) of Government Decree 45/2014 (II.26.):

• after the complete performance of the service, however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and with the consumer's acknowledgment that they will lose their right of withdrawal as soon as the business has fully performed the contract;
• in respect of a Product or service the price or fee of which depends on fluctuations in the financial market beyond the control of the business, even within the deadline for exercising the right of withdrawal;
• in the case of a non-prefabricated Product which has been produced according to the consumer's instructions or at their express request, or a Product which has been clearly customized for the consumer;
• in respect of perishable goods or goods which retain their quality for a short period;
• in respect of sealed goods which are not suitable for return after opening for health protection or hygiene reasons;
• in respect of goods which, by their nature, are inseparably mixed with other goods after delivery;
• in respect of alcoholic beverages the actual value of which depends on market fluctuations beyond the control of the business, and the price of which was agreed by the parties at the time of concluding the sales contract, but the performance of the contract only takes place after the thirtieth day following its conclusion;
• in the case of a contract for work where the business visits the consumer at the consumer's express request for urgent repair or maintenance work;
• in respect of the sale of a copy of a sealed audio or video recording or computer software, if the consumer has opened the packaging after delivery;
• in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;
• in the case of contracts concluded at a public auction;
• in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, with the exception of housing services, if a specific date or deadline for performance has been stipulated in the contract;
• in respect of digital content not supplied on a tangible medium, if the Seller has commenced performance with the consumer's express prior consent and the consumer has simultaneously acknowledged that they will lose their right of withdrawal upon commencement of performance, and the business has sent a confirmation to the consumer.

Information on product warranties for conformity of goods, product warranty, and material warranty for consumer contracts

This point of the Consumer Information Notice has been prepared based on the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.)

The Consumer Information Notice applies only to Buyers who qualify as consumers; the rules for non-consumer buyers are set out in a separate chapter.

Requirements for contractual performance in consumer contracts

General requirements for contractual performance in the case of goods and goods containing digital elements sold under a consumer contract

The Product and its performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.) at the time of performance.

For the performance to be considered contractual, the Product that is the subject of the contract must

• comply with the description, quantity, quality, type, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract;
• be fit for any particular purpose for which the consumer requires it and which the consumer made known to the Seller at the latest at the time of the conclusion of the contract and which the Seller accepted;
• be supplied with all accessories and instructions specified in the contract – including installation instructions, installation guide, and customer support – and
• provide the updates specified in the contract.

For the performance to be considered contractual – furthermore – the Product that is the subject of the contract must

• be fit for the purposes for which goods of the same type would normally be used, as prescribed by law, technical standards, or, in the absence of technical standards, by applicable codes of conduct;
• possess the quantity, quality, performance, and other characteristics reasonably expected by the Consumer – in particular concerning functionality, compatibility, accessibility, continuity, and security – which are normal for goods of the same type, taking into account any public statements made by the Seller, its representative, or another person in the sales chain regarding the specific characteristics of the Product – especially in advertisements or on labels;
• be supplied with the accessories and instructions reasonably expected by the consumer – including packaging and installation instructions – and
• match the properties and description of the Product presented by the business as a sample, model, or made available as a trial version before the conclusion of the contract.

The Product does not have to comply with the above public statement if the Seller proves that

• they were not aware of the public statement and could not have been aware of it;
• the public statement had already been corrected in an appropriate manner by the time the contract was concluded; or
• the public statement could not have influenced the legitimate decision of the party to conclude the contract.

Defective performance of a contract for the sale of goods

The Seller performs defectively if the defect of the goods arises from their improper installation, provided that

a) the installation forms part of the sales contract and was carried out by the Seller, or under the Seller's responsibility; or

b) the installation was to be carried out by the consumer, and the improper installation is the result of deficiencies in the installation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are installed by the Seller, or the installation is carried out under the Seller's responsibility, the performance shall be considered completed by the Seller when the installation is finished.

In the case of goods containing digital elements, if the sales contract provides for continuous provision of digital content or digital service for a specified period, the Seller is liable for any defect in the digital content of the goods if the defect occurs or becomes apparent within two years of the delivery of the goods for continuous service not exceeding two years; or occurs or becomes apparent.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer receives notifications of and receives updates to the digital content of the goods or related digital services – including security updates – that are necessary to maintain the conformity of the goods.

The Seller must ensure the availability of updates if the sales contract

• provides for a one-time provision of digital content or digital services, then for a period reasonably expected by the consumer based on the type and purpose of the goods and digital elements, and the specific circumstances and nature of the contract; or
• provides for continuous provision of digital content for a specified period, then for a period of two years from the delivery of the goods in the case of continuous service not exceeding two years.

If the consumer fails to install the provided updates within a reasonable period, the Seller is not liable for any defect in the goods if it is solely due to the lack of application of the relevant update, provided that

a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and

b) the consumer's failure to install the update or the consumer's incorrect installation of the update is not attributable to deficiencies in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the goods differs from those described herein, and the consumer specifically and expressly accepted this deviation at the time of concluding the sales contract.

Requirements for contractual performance in case of sale of digital content under a consumer contract

The Seller provides the digital content to the consumer. In the absence of a different agreement between the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of concluding the contract.

The service is considered performed when the digital content or any solution necessary for access to or download of it has been delivered to the consumer, or to a physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer receives notifications of and receives updates to the digital content – including security updates – that are necessary to maintain the conformity of the digital content or digital service.

If, according to the contract, the digital content is provided continuously for a specified period, the conformity of the digital content must be ensured throughout the entire contract period.

If the consumer fails to install the updates provided by the Seller within a reasonable period, the Seller is not liable for any defect in the service if it is solely due to the lack of application of the relevant update, provided that

• the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• the consumer's failure to install the update or the consumer's incorrect installation of the update is not attributable to deficiencies in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a particular characteristic of the digital content differs from the requirements defined herein, and the consumer specifically and expressly accepted this deviation at the time of concluding the contract.

The Seller performs defectively if the defect in the digital content service arises from its improper integration into the consumer's digital environment, provided that

• the integration of the digital content was carried out by the Seller, or the integration was carried out under the Seller's responsibility; or
• the digital content must be integrated by the consumer, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for continuous provision of digital content or digital service for a specified period, the Seller is liable for any defect in the digital content if the defect occurs or becomes apparent during the period specified in the contract.

If the contract provides for a one-time service or a series of individual service acts, it shall be presumed, unless proven otherwise, that a defect discovered by the consumer within one year of the date of performance already existed at the time of performance. However, the Seller does not perform defectively if they prove that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and they informed the consumer about this in a clear and understandable manner before the conclusion of the contract.

The consumer must cooperate with the Seller to enable the Seller – by using technical means available to them and requiring the least intervention from the consumer – to ascertain whether the defect is due to the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has clearly and comprehensibly informed them of this obligation before concluding the contract, the consumer bears the burden of proving that

• the defect discovered within one year of performance already existed at the time of performance, or
• the service affected by the defect discovered during the contractual period was not compliant with the contract during the period of contractual performance of the service.

Warranty for defects

In what case can you exercise your right to claim a warranty for defects?

In the event of faulty performance by the Seller, you may assert a claim for a warranty for defects against the Seller according to the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).

What rights are you entitled to under your claim for a warranty for defects?

You may choose from the following claims for a warranty for defects:

You can request repair or replacement, unless fulfilling the claim you chose is impossible or would incur disproportionately high additional costs for the Seller compared to fulfilling another claim. If you did not request, or could not have requested, repair or replacement, you may request a proportionate reduction of the consideration, or – as a last resort – you may also withdraw from the contract.

You may switch from your chosen right to claim a warranty for defects to another, but you will bear the costs of the switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, until proven otherwise, it shall be presumed that a defect discovered within one year from the date of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of Used Goods, warranty rights typically differ from general rules. Even with Used Goods, faulty performance can occur, but circumstances under which the Buyer could have expected certain defects must be considered. Due to wear and tear, certain defects become more frequent, which means that a Used Good cannot be presumed to have the same quality as a newly purchased one. Accordingly, the Buyer can only assert their warranty rights for deficiencies that are beyond those resulting from usage and arose independently of them. If the Used Good is defective and the Buyer, qualifying as a Consumer, was informed about it at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to bring the goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in a faultless condition and the severity of the breach of contract.

The consumer is also entitled – commensurate with the severity of the breach of contract – to claim a proportionate reduction in the consideration or to terminate the sales contract if

• the Seller did not carry out the repair or replacement, or carried it out but did not comply, in whole or in part, with the following conditions
• the Seller must arrange for the return of the replaced goods at their own expense
• if the repair or replacement requires the removal of goods that were installed in accordance with their nature and purpose – before the defect became apparent – then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.
• refused to bring the goods into conformity with the contract
• a repeated performance defect occurred, despite the Seller's attempt to bring the goods into conformity with the contract
• the defect in performance is so severe that it justifies an immediate price reduction or immediate termination of the sales contract, or
• the Seller has not undertaken to bring the goods into conformity with the contract, or it is evident from the circumstances that the undertaking will not bring the goods into conformity within a reasonable period or without significant detriment to the consumer.

If the consumer wishes to terminate the sales contract due to faulty performance, the Seller bears the burden of proving that the defect is minor.

The Consumer is entitled to withhold the remaining part of the purchase price – proportionate to the severity of the breach of contract – in part or in full until the Seller fulfills its obligations regarding the conformity of performance and faulty performance.

It is a generally applicable rule that:

• the Seller must ensure the return of the replaced goods at their own expense
• if the repair or replacement requires the removal of goods that were installed in accordance with their nature and purpose – before the defect became apparent – then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.

The reasonable time limit for carrying out the repair or replacement of the goods must be calculated from the moment the Consumer notified the defect to the business.

The consumer must make the goods available to the business for the purpose of carrying out the repair or replacement.

The reduction of the consideration is proportionate if its amount equals the difference between the value of the goods the Consumer would have received in the case of conforming performance and the value of the goods actually received by the Consumer.

The Consumer's right to claim a warranty for defects to terminate the sales contract can be exercised by a legal declaration expressing the decision to terminate, addressed to the Seller.

If the faulty performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract are met for those parts, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired with them if it cannot reasonably be expected from the Consumer to retain only the goods conforming to the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

• the Consumer must return the affected goods to the Seller at the Seller's expense and
• the Seller must immediately refund the purchase price paid for the affected goods to the Consumer, as soon as they have received the goods or proof of their return.

Within what time limit can you assert your claim for a warranty for defects?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. However, please note that you can no longer assert your rights to a warranty for defects after the two-year limitation period calculated from the performance of the contract.

The part of the repair period during which the Buyer cannot use the Goods as intended shall not be included in the limitation period.

For the part of the Goods affected by replacement or repair, the limitation period for the claim for a warranty for defects starts anew. This rule also applies if a new defect arises as a result of the repair.

If the subject of a contract between a consumer and a business is a used item, the parties may agree on a shorter limitation period; in this case, a limitation period shorter than one year cannot be validly stipulated.

Against whom can you assert your claim for a warranty for defects?

You can assert your claim for a warranty for defects against the Seller.

What other conditions are there for asserting your rights to a warranty for defects?

Within one year from the performance, there are no other conditions for asserting your claim for a warranty for defects beyond reporting the defect, if you prove that the Goods were provided by the Seller. After one year from the performance, however, you are obliged to prove that the defect you discovered already existed at the time of performance.

Product liability

In what case can you exercise your right to product liability?

In the event of a defect in a movable item (Goods), you may assert either a claim for a warranty for defects or a claim for product liability, at your choice.

What rights are you entitled to under your product liability claim?

As a product liability claim, you can only request the repair or replacement of the defective Goods.

In what case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements effective at the time of their placement on the market or if they do not possess the characteristics stated in the description provided by the manufacturer.

Within what time limit can you assert your product liability claim?

You can assert your product liability claim within two years from the date the Goods were placed on the market by the manufacturer. After this deadline, you lose this right.

Against whom and under what other conditions can you assert your product liability claim?

You can exercise your product liability claim exclusively against the manufacturer or distributor of the movable item. In the case of asserting a product liability claim, you must prove the defect in the Goods.

In what case is the manufacturer (distributor) exempted from its product liability obligation?

The manufacturer (distributor) is exempted from its product liability obligation only if it can prove that:

• it did not manufacture or place the Goods on the market within the scope of its business activity, or
• the defect was not discoverable at the time of its placement on the market according to the state of science and technology, or
• the defect in the Goods resulted from the application of a legal regulation or a mandatory official directive.

The manufacturer (distributor) only needs to prove one reason for exemption.

Please note that for the same defect, you cannot assert a claim for a warranty for defects and a product liability claim simultaneously and in parallel. However, if your product liability claim is successfully asserted, you can assert your claim for a warranty for defects against the manufacturer regarding the replaced Goods or the repaired part.

Information on product liability and warranty for conformity of goods in the case of Buyers not qualifying as consumers

General rules for rights to a warranty for defects

A Buyer not qualifying as a consumer may choose from the following claims for a warranty for defects:

You can request repair or replacement, unless fulfilling the claim you chose is impossible or would incur disproportionately high additional costs for the Seller compared to fulfilling another claim. If you did not request, or could not have requested, repair or replacement, you may request a proportionate reduction of the consideration, or the Buyer may repair the defect at the Seller's expense, or have it repaired by someone else, or – as a last resort – you may also withdraw from the contract.

You may switch from your chosen right to claim a warranty for defects to another, but you will bear the costs of the switch, unless it was justified or caused by the Seller.

In the case of Used Goods, warranty rights typically differ from general rules. Even with Used Goods, faulty performance can occur, but circumstances under which the Buyer could have expected certain defects must be considered. Due to wear and tear, certain defects become more frequent, which means that a Used Good cannot be presumed to have the same quality as a newly purchased one. Accordingly, the Buyer can only assert their warranty rights for deficiencies that are beyond those resulting from usage and arose independently of them. If the Used Good is defective and the Buyer, qualifying as a Consumer, was informed about it at the time of purchase, the Service Provider has no responsibility for the known defect.

For buyers not qualifying as consumers, the deadline for asserting a claim for a warranty for defects is 1 year, starting from the day of performance (delivery).

Product liability and Guarantee

Product liability and mandatory guarantee are only available to buyers qualifying as consumers.

If the Seller provides a voluntary guarantee for certain Goods, this will be specifically indicated during the purchase of the Goods.

If the manufacturer provides a manufacturer's guarantee for the Goods that extends to buyers not qualifying as consumers, it can be asserted directly with the manufacturer.